Privacy Policy

1. Introduction

Welcome to the privacy policy of Luxury Concierge Real Estate Broker LLC ("we," "our," or "us"), a real estate brokerage company registered and operating in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxuryowns.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Site immediately. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We encourage you to review this Privacy Policy periodically to stay informed of updates.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information that you voluntarily provide to us when you express an interest in obtaining information about us or our properties, when you register on the Site, or when you contact us. This may include:

• Full name and title
• Email address
• Phone number and WhatsApp contact details
• Mailing address and country of residence
• Property preferences and investment budget range
• Nationality and residency status (where relevant to property transactions)

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

We do not collect or store financial information such as credit card numbers or bank account details through our Site. All financial transactions related to property purchases are processed through secure, regulated channels in accordance with Dubai Land Department requirements and UAE banking regulations.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:

• Respond to your enquiries regarding real estate listings and investment opportunities in Dubai
• Provide personalised property recommendations based on your preferences
• Schedule property viewings and arrange site visits
• Facilitate real estate transactions in accordance with UAE regulations
• Send you marketing communications about new property listings, market insights, and exclusive offers (with your consent)
• Improve our website functionality and user experience
• Monitor and analyse usage trends to enhance our services
• Comply with legal obligations, including regulations set by the Dubai Real Estate Regulatory Agency (RERA) and the Dubai Land Department
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customise the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

Types of cookies we use:

• Essential Cookies: Required for the operation of our Site. They include cookies that enable you to navigate our pages and use our features.
• Analytics Cookies: Allow us to recognise and count the number of visitors and to see how visitors move around our Site. This helps us improve the way our Site works. We use Google Analytics and Google Ads tracking (gtag.js) to understand visitor behaviour.
• Functionality Cookies: Used to recognise you when you return to our Site. This enables us to personalise our content for you and remember your preferences.
• Marketing Cookies: Used to record your visit to our Site, the pages you have visited, and the links you have followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our security measures include:

• SSL/TLS encryption for all data transmitted through our Site
• Restricted access to personal information by authorised personnel only
• Regular security assessments and updates to our systems
• Compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and applicable data protection regulations

Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information via the Site.

6. Third-Party Links and Services

The Site may contain links to third-party websites and services, including but not limited to property portals, financial institutions, government agencies (such as the Dubai Land Department), social media platforms, and mapping services. We are not responsible for the privacy practices or the content of these third-party sites.

We may also use third-party service providers to help us operate our business and the Site or administer activities on our behalf, including:

• Google Analytics and Google Ads: For website traffic analysis and advertising performance measurement
• WhatsApp Business: For client communication and enquiry management
• Social media platforms: Including Instagram, Facebook, LinkedIn, and YouTube for marketing and engagement
• Email marketing services: For sending property updates and newsletters
• CRM systems: For managing client relationships and property enquiries

We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

7. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under 18, please contact us at info@lcredubai.com.

8. Your Rights

In accordance with applicable data protection laws in the UAE and best international practices, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct any inaccurate or incomplete personal information.
• Right of Erasure: You may request that we delete your personal information, subject to certain legal obligations.
• Right to Restrict Processing: You may request that we limit the processing of your personal information under certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw your consent at any time.
• Right to Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. International Data Transfers

Our operations are based in Dubai, United Arab Emirates. If you are accessing our Site from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE. By using our Site and providing us with information, you consent to the transfer of your information to the UAE, where data protection laws may differ from those in your country of residence.

We take appropriate safeguards to ensure that your personal data is treated securely and in accordance with this Privacy Policy when transferred internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Site after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.